Delete your Trex Games account

This is how to delete an account on Trex Games by Trex Game Studio: the website trexgamestudio.com, the TRex Games app on Google Play, and our Mini App in Telegram (@TrexGameStudioBot). They share one account, so deleting it in one place deletes it everywhere.

Delete it yourself

  1. Sign in with the method you used before: Google, Telegram, or email and password.
  2. Open your profile (in the app: the Profile tab at the bottom of the screen).
  3. Under Privacy, press Delete my account, type DELETE and confirm.

The account is deleted at once, and you are signed out on every device. If you open the Telegram Mini App again afterwards, it signs you in with Telegram as a new, empty account.

If you cannot sign in

Write to contact@trexgamestudio.com with your display name or account ID and how you signed in. If you signed in with Telegram, you can message our support on Telegram instead (the contact is in @TrexGameStudioBot's bio). We first check that the account is yours, because a display name is public; then we delete it within 30 days, usually much sooner, and tell you when it is done. If you forgot an email account's password, the recovery code lets you sign in and delete it yourself. Never send us a password or recovery code.

What is deleted

  • The account, its display name and profile picture, and every sign-in method linked to it, including your email address and password for an email account.
  • Your scores, rounds, saved games, statistics, places on the leaderboards, season results and honours. Your entries leave the boards; other players' places are not renumbered for finished seasons.
  • Your name history, reward-message records, notification devices and choices, Telegram game links, Early access grant and reports about quiz questions.
  • Any Word Echo recordings kept from Early access, with their results.
  • Guest progress that was moved into the account when you signed in.

What is kept, and for how long

  • Copies in our encrypted server backups, until those backups are replaced as they rotate: within about six months. They are not used, except to restore the service after a failure.
  • Our web server's logs (IP address, time, address requested, browser), deleted in the normal rotation within days.
  • If an admin ever acted on the account, for example replacing an offensive name, our record of that action is kept as the moderation log.
  • If you played from a Telegram game message, the chat's high-score table is kept by Telegram, not by us.

Playing as a guest

Without an account there is nothing to delete here: guest progress is tied to its browser or app and is removed automatically 90 days after the last visit (7 days if no game was played). Clearing the site's data in your browser, or the app's storage on Android, removes it from your device at once.

See the privacy policy for everything we keep and your rights.