Contact

For help with a game, an account question or a correction to a guide, write to contact@trexgamestudio.com.

Report a game problem

Include the game's name or page address, your browser and device type, the steps you took and what happened instead of the result you expected. The exact error message or a screenshot can help us reproduce it. For a problem with a particular round, include its approximate time and your time zone.

Suggest a guide correction

Link to the article and the section that needs attention. If you are comparing it with a live game, describe the board or controls you saw. We use specific reports to check instructions and worked examples against the current game.

Accounts and personal data

Data export and deletion requests are currently handled through contact rather than a self-service button. If you can sign in, your profile helps you confirm which account you are using. Tell us which sign-in provider you used and your display name. Where you have a linked email, writing from that address helps; Telegram accounts may not have one. We need to verify account control before disclosing data or making account changes, and a public username alone is not proof of control.

Never send a password, recovery code or login code. Guest progress belongs to its browser session; a display name alone cannot recover a lost guest session. See the privacy policy for the data we keep and your rights.